Do you offer express shipping?
Only Australia Wide. This can be chosen at checkout.
Do you ship outside of Australia?
Yes, we do ship internationally.
Do you offer free shipping?
Not at the moment. However, we do charge a flat rate fee depending on your shipping address.
How long will my order take to be shipped out?
Orders will be processed and shipped out within 1-3 business days of the order being placed unless otherwise advised.
Will I receive a tracking number?
Yes, upon your order being processed and shipped out you will receive a confirmation shipping email with a tracking number so you can keep track of the progress of delivery. If you do not receive this, please email firstname.lastname@example.org.
How long will it take for my order to arrive?
Standard Australia wide: 5 to 10 business days
Express Australia: 1 to 3 business days
Standard International: 7 to 14 business days
What happens if my tracking number is invalid?
If you receive your tracking number and there is no activity or is invalid, we suggest that you wait around 24 hours to give our Shipping Carrier some time to update their tracking details. If you have waited 24 hours and nothing has changed, please contact our Customer Care team at email@example.com.
What carrier do you use?
We use Australia Post to ship products purchased from this website. For further information about delivery to your location, please visit the Australia Post website.
Will I have to pay for duties or import taxes?
We do not take any responsibility for import duties or taxes, this is to be borne and paid for by the customer. Any additional charges for import duties, local taxes or customs clearance will not be reimbursed. Regardless of the circumstances, we have no control over these additional costs, therefore we do not accept any responsibility for delays or any additional costs incurred.