Can I return my item?
Yes, you can return an item within 7 days of receiving your order. The item to be returned must be in a saleable condition and in its original packaging. Return postage is solely the customer's responsibility. To organize a return, please contact firstname.lastname@example.org.
Can I exchange my item?
No, you cannot exchange an item. You can return it for a refund by sending an email to email@example.com. Please be aware that return postage is solely the customer's responsibility and we will not reimburse this back to you.
I've just received my item in the mail and it’s broken, what do I do?
If you have received a broken item, we are more than happy to replace this for you, otherwise, we are more than happy to reach an alternative resolution. Please email firstname.lastname@example.org with proof of purchase and photo evidence of this fault.
Do you offer refunds?
Yes, we do offer refunds if you are not happy with your product, you must contact us within 7 days of receiving your order for a refund. Return postage is solely the customer's responsibility. Please contact email@example.com.